Refund policy

Return & Refund Policy

Effective Date: [7/01/2026]

At NUNO, we take pride in creating personalized, one-of-a-kind songs that capture your most meaningful moments. Because each song is custom-made for you, we are unable to offer refunds or exchanges once your order has been submitted.

Key Points:

  • No Refunds: Due to the digital and personalized nature of our products, all sales are final. Once a song has been created based on your submitted details, we cannot provide a refund.

  • Delivery: You will receive your song digitally via the email provided in your order. Please ensure your email is accurate when submitting the order form.

  • Corrections & Revisions: If there are mistakes or technical issues caused by us (e.g., audio errors or missing elements), please contact us within 7 days of delivery. We will work with you to correct the issue.

  • Customer Responsibility: Double-check all details (names, stories, messages) submitted in your order form. Errors in the provided information cannot be corrected after production if they are not caused by NUNO.

  • Support: If you have questions about your order, please reach out to us at hello@nunotunes.com We are committed to ensuring your experience is as smooth and enjoyable as possible.

Thank you for trusting NUNO to turn your moments into unforgettable music. Every song we create is crafted with love, care, and attention to detail.